Customer Service
A. Contact Center
Our Contact Center is equipped with multi-lingual and skilled agents ready to assist insured members around the clock. Powered by a state-of-the-art CRM solution, we guarantee effective handling of inquiries and grievances with configurable SLAs, notifications and escalation processes. Also, all calls are recorded for quality assurance and performance improvement.
Contact Center Tel: +974-4405-6999
B. Advanced Self-Service Tools – GlobeMed FIT, Mobile App
GlobeMed FIT mobile app is our self-service health insurance app and digital wellness tool. It allows your insured members to manage their insurance online, anytime, anywhere!
- Insured members can manage their claims and those of their dependents including reimbursement & chronic prescription refills, and pre-approval requests
- Use the e-card to access care
- Locate the neatest healthcare provider within the network
- Access policy details, and much more
Furthermore, the app effectively supports users in their health journey by offering Health, Fitness, and Nutrition modules.
C. Field Offices
Our field representatives are present at major hospitals in Qatar to provide on-spot support to patients by coordinating access to services, facilitating admission procedures and resolving complaints.
